Assessment
We review an agreed part of your operation: tasks, documents, data, systems and the people involved.
Deliverable: a written assessment of duplication, manual steps, errors and traceability issues identified.
Process improvement
We put your operation in order from within.
We analyse how orders, data and documents move between your team and your providers to identify repeated tasks, manual steps and bottlenecks. Based on that assessment, we agree what to change and in what order.
We work with importers, exporters, freight forwarders, customs brokers, shipping agents and shipping lines. We organise workflows, train your team and coordinate implementation with suitable ERP and tool providers. We do not develop our own software.
When customs becomes a bottleneck.
Clients call us when the same data is entered several times or a customs clearance is waiting for a document, when checks are manual or an operation’s status is hard to follow. We review coordination between departments, systems and logistics providers.
The aim is to reduce errors and rework and make each operation easier to track: what information is missing, who should provide it and what happens next.
ProcessesTrainingImplementation
Processes, technologyand improvement.
We work in stages, with an agreed scope and priorities that management approves before moving forward.
Each stage combines process analysis, documentation, training and follow-up. Where a tool is needed, we coordinate requirements and implementation with the responsible provider.
Processes
We map how each operation moves from one department or provider to another, including its documents, data and responsibilities.
Deliverable: maps of the current and proposed workflows, with checkpoints and responsibilities for each step.
Priorities
We rank improvements by impact, effort, cost and dependencies, and agree what to address first.
Deliverable: a prioritised, phased plan, with scope and responsibilities, which management approves before each stage.
Automation
We define which tasks are suitable for automation and what information the ERP, tools and providers need to exchange.
Provider coordination: we define requirements, support tool selection and review implementation tests. We do not develop our own software.
Implementation
We prepare work instructions and train the people who will use the agreed workflow.
Deliverables: instructions, training and implementation follow-up, including reviews of issues and adjustments with your team and providers.
Frequently asked questions
We already work with a freight forwarder and a customs broker. What do you add?
We build on that relationship. Your forwarder and customs broker keep their roles; we analyse the workflow connecting them to your company: who requests each document, where each piece of data is recorded, who checks it and how the operation is tracked. With your team and providers, we review duplication, manual tasks and points where information is lost. If an issue requires customs expertise, we address it with our consultancy team.
We do not have time for a long project. How do you do it without stopping operations?
We agree the scope, time commitment and sequence of each stage before starting. We need an internal contact, access to relevant information and participation from the people involved. We plan changes and tests with your team and providers to fit around day-to-day work. Duration depends on the workflow, systems and decisions involved in each project; we do not set a deadline before understanding them.
We do not know what it will bring us. Where do we start?
With a focused assessment of the area causing the most uncertainty, errors or repeated tasks. We document how work is done today and provide a written account of the issues identified and proposed priorities. That document helps you decide whether to continue, with what scope and what resources. To start, tell us which task keeps being repeated, which document is often missing or where an operation becomes hard to track.
What do we receive at the end of each stage of the project?
Deliverables are agreed for each stage: a written assessment, maps of the current and proposed workflows, a prioritised phased plan, work instructions, training and follow-up. If the project requires an ERP, integrations, automation or dashboards, we coordinate requirements and implementation with suitable providers. We do not develop our own software or claim results for a tool that have not been verified in your operation.
How does it fit with Guiex’s other Solutions?
It is the cross-cutting Solution. It starts from customs operations and, when the analysis calls for it, draws on the others: Customs legal if there is a risk of a penalty or an open procedure, Customs consultancy if an authorisation, a classification or an origin should be reviewed, and EIR if the volume justifies declaring from your own records. The project is led by our process department, working closely with the consultancy team and your management, so that every improvement takes both the customs side and the business side into account.
Have a question?
Tell us how you work today. The first conversation comes with no commitment: we look at your operation and tell you where we would start.
